Effective Date: 01/01/2023
1. Introduction
At Golden Brands, we are committed to providing exceptional customer service. Our goal is to ensure that every customer has a positive shopping experience. This Customer Service Policy outlines our commitments and procedures for addressing customer inquiries, issues, and feedback.
2. Customer Support Channels
We offer several ways for customers to reach our support team:
- Email Support: You can contact us at goldenbrandske@gmail.com for any inquiries or issues.
- Phone Support: Call us at [Your Phone Number] during our business hours: [Days and Hours of Operation].
- Live Chat: Available on our website [link to chat feature] for immediate assistance.
- FAQ Section: Visit our [FAQ page link] for answers to common questions.
3. Response Times
- Email Inquiries: We aim to respond to all emails within 24-48 hours on business days.
- Phone Support: Calls will be answered as promptly as possible, typically within [insert time, e.g., 5 minutes].
- Live Chat: Response times vary but we strive to respond immediately when agents are available.
4. Order Issues and Returns
If you encounter any issues with your order, including incorrect items, damaged products, or wish to initiate a return, please follow these steps:
- Contact Us: Reach out through any of the support channels mentioned above.
- Provide Details: Include your order number, a description of the issue, and any relevant photos.
- Return Process: If a return is necessary, we will provide you with detailed instructions on how to return the item.
5. Feedback and Complaints
We value your feedback and are committed to resolving any complaints. If you have suggestions or concerns:
- Contact Us: Use any of the support channels to submit your feedback.
- Resolution Process: We will acknowledge your feedback and aim to resolve any issues within [insert time frame, e.g., 5 business days].
6. Customer Privacy
We take your privacy seriously. All customer information is handled in accordance with our [Privacy Policy link]. We do not share your personal information with third parties without your consent.
7. Accessibility
We strive to make our services accessible to all customers. If you require assistance due to a disability or have special needs, please let us know how we can help.
8. Policy Changes
This Customer Service Policy may be updated periodically. Any changes will be posted on our website with an updated effective date.
9. Contact Information
For any questions or concerns regarding this policy or our services, please contact us:
Golden Brands
Moi Avenue, Nairobi. Kenya
goldenbrandske@gmail.com
0713 925871